betgli Privacy Policy

Introduction and Scope of Application

betgli ("we", "us", or "the platform") provides a safe and reliable online gaming experience for users in Bangladesh. When you use betgli's website, app, or any related services, you are considered to have agreed to the terms of this privacy policy.

This policy explains what information we collect, why we collect it, how we use it, and what measures we take to protect your information. Our goal is always to ensure your privacy is treated with respect.

This privacy policy is linked to betgli's Terms and Conditions and should be read together with it. If you disagree with any part of this policy, please stop using our platform.

What Information We Collect

betgli collects various types of information, divided into two main categories — information you provide directly and information collected automatically.

2.1 Personal Information Provided Directly

When you register or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification purposes)
• Payment-related information — such as bKash, Nagad, or Rocket account numbers (for transaction processing only)
• Any information you submit yourself (such as when contacting support)

2.2 Technical Information Collected Automatically

When you use our platform, certain information may be collected automatically:

• IP address and device identifier
• Browser type and operating system information
• Visit time on site, session duration, and page views
• Data collected through cookies and similar tracking technologies
• Gaming activity information and transaction history

2.3 Information Received from Third Parties

In some cases, we may receive limited information from trusted third parties such as payment gateways or identity verification services — solely for the purpose of ensuring your security.

Purpose of Information Use

betgli uses collected information for specific and defined purposes. We never use information beyond what is necessary.

Cookies and Tracking Technologies

betgli uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the platform — disabling these may prevent some services from working.
• Functional Cookies: To remember your preferences and settings, such as language preference or maintaining your session.
• Analytics Cookies: To collect site statistics, which help us improve our services.
• Security Cookies: Used to prevent fraudulent logins and unauthorised access.

4.2 Cookie Controls

You can control or disable cookies from your browser settings. However, please note that disabling some cookies may mean not all features of our platform are available to you. Essential cookies will always remain active as the core service cannot be provided without them.

Sharing Information with Third Parties

betgli does not sell or rent your personal information. However, information may be shared with selected trusted parties in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with technology partners, payment processors (bKash, Nagad, Rocket), and security specialists who assist in operating our platform. These parties operate under strict confidentiality agreements and may only use information for the specified purpose.

5.2 Legal Obligations

If information must be provided due to a law, court order, or valid request from a government authority, betgli is obliged to fulfil its legal responsibilities. In such circumstances, we will provide only the minimum information required.

5.3 Corporate Changes

In the event of a business merger or acquisition, your information may be transferred to the new authority, but the terms of this policy will continue to apply.

Data Protection Measures

betgli follows industry-standard technologies and processes to protect your information. Our security framework includes the following layers:

• SSL/TLS Encryption: Every exchange of information between your browser and our servers is protected with industry-standard SSL encryption.
• Encrypted Storage: Sensitive data at rest is stored using strong encryption technology.
• Access Controls: Only authorised staff, and only for necessary reasons, may access personal data.
• Regular Security Audits: Our systems undergo regular security testing to identify and address vulnerabilities.
• Firewalls and Intrusion Detection: Our network infrastructure is protected by advanced firewalls and cyber-attack detection systems.
• Two-Factor Authentication: An additional verification layer is available to strengthen access security for your account.

However, transmitting information over the internet is not entirely risk-free — no technical measure can guarantee 100% security. We therefore ask you to keep your account password secure and not share it with others.

Data Retention Period

betgli does not retain your personal information beyond what is necessary. The retention period for information is determined according to the policy described below:

7.1 Active Accounts

All necessary information is retained for as long as your account is active. This includes transaction history, gaming activity, and all records required for account management.

7.2 After Account Closure

Even after your account is closed, some information may be retained for a specified period due to legal and regulatory obligations. Financial transaction records in particular are retained in accordance with applicable law.

7.3 Inactive Accounts

For accounts that have been inactive for a long period, we review the data and follow a deletion process where it is no longer needed. We will notify you by email before any inactivity-related action is taken.

Your Data Rights

As a user of the betgli platform, you have the following rights over your own personal information:

8.1 Right to Access

You may request to view the personal information we hold about you at any time. To make this request, contact us by email or through 24/7 live chat.

8.2 Right to Rectification

If any of your information is incorrect or out of date, you may request that it be corrected. We will make the necessary changes as soon as possible.

8.3 Right to Erasure

You may request deletion of information that falls outside legal obligations. Please note that some account-related information must be retained for legal reasons.

8.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information, particularly in relation to marketing communications. Let us know via live chat and we will act according to your preference.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format. This request can be submitted through our support team.

Protection of Minors' Information

betgli is a platform operated exclusively for those aged 21 and above. We do not knowingly collect any information from minors.

Age is verified during the registration process, and if anyone registers by providing false information, their account will be closed immediately. If we are informed that a minor's information has been collected by mistake, we will delete that information promptly.

A note for parents: if you believe your minor child has registered on our platform, contact us immediately at [email protected].

Policy Changes and Updates

betgli reserves the right to change or update this privacy policy from time to time. Changes will be communicated through the following process:

• The updated policy will be published on this page with the revision date noted at the top.
• For significant changes, registered users will be notified by email.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

We recommend that you visit this page regularly to stay informed about the latest privacy policy. If you have any questions about a change, our support team is always ready to help.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy, you can reach us through the following channels:

We process your privacy-related requests with the highest priority. betgli values the trust of users in Bangladesh and is committed to maintaining that trust through transparency.

For more information, see our Terms & Conditions, Responsible Gaming and FAQ pages.